Warranty Terms and Conditions

Warranty duration varies by product. Check the product page or order documents for the applicable coverage.
Customers must provide the original purchase receipt to make a warranty claim.
Shams Al Sahil reserves the right to repair or replace defective products at its discretion. All replaced parts become the property of Shams Al Sahil.
Defective products must be serviced at authorised Shams Al Sahil service centres to maintain warranty validity. Transport costs to and from the service centre are not covered.
Service exchange units may be provided for repair or replacement, and data storage media must be removed before servicing. Shams Al Sahil is not liable for data loss during repair or replacement.
Out-of-warranty repairs may incur service fees, and the warranty does not cover damage unrelated to materials, design or workmanship.
The repair or replacement process begins upon submission to a Shams Al Sahil service centre.
Shams Al Sahil's warranty does not cover any defect or internal damage found later that the customer did not report when submitting the device.
Customers must present the original delivery form when collecting the device. The device cannot be released without it.
Pick-and-drop charges apply based on location. Contact our team for the applicable collection timeline.
Repairs may take 2–5 working days, depending on the issue.

What the Warranty Covers

The warranty covers all technical malfunctions or defects that arise under normal usage conditions.

Routine maintenance, checks and replacement of parts due to normal wear and tear.
Breakage, dents, or exposure to external factors such as liquids, moisture, or high heat.
Repairs or maintenance attempted by anyone not authorised by us.
Deleted operating system files or hard disk partitions, and virus-related issues.
Damage caused by accidents, natural disasters, water, fire, power surges or other events beyond Shams Al Sahil’s control.
Battery damage from overcharging, unapproved chargers or tampered battery seals.