Return and Refund Policy

Our Return and Refund Policy ensures customer satisfaction.

Returns are accepted within 15 days of receipt for defective products, items not as described, or products damaged during shipping.

• The original invoice is required for returns, exchanges and warranty claims.
• Returned products must be in their original packaging, with all accessories and documentation.
• Returns sent back without the original box, with stickers removed, or with any other changes may incur a 25% restocking fee, or a refund may not be issued, depending on the nature of the return.
• Returns due to a change of mind will only be accepted if there is a genuine reason and the product is in its original condition as delivered.
• Approved refunds take up to 3 working days to process. Note that your bank’s processing time may vary. Contact us if it takes longer than 7 working days.
  

Home & Kitchen Appliances: For returns, replacements, warranty-related cases, or refunds involving home and kitchen appliances, the complete process may take up to 15 working days from the date the item is received/collected for inspection. This timeline includes inspection, approval, replacement or refund processing, as applicable.

Change-of-mind returns are accepted only if the product is in its original condition, and return shipping charges apply.