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  • info@shamsalsahil.ae
  • phone 0507592897
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  • The original invoice is necessary in order to take advantage of return, exchange, and warranty services.
  • All purchases are returnable and exchangeable except brand new products or unless a manufacturing problem is discovered.
  • The product should be in its original packaging.
  • Within 15 days after the purchase date return options is available except brand new products.
  • Offers item can be returned with the purchased item if the offers item is still in the original condition, otherwise its price will be deducted.
  • Returns due to a change of mind will incur a 25% deduction for both renewed and refurbished.
  • Returns are not accepted for brand new products.
  • Approved refunds take up to 3 business days to process. Note that your bank's processing time may vary. Contact us if it exceeds 7 business days.
  • The TV will be sent with all accessories and the original box. If it has a protector, is in mint condition, and the customer requests a refund after the return period, then 25% of the amount will be deducted from the order.
  • Please note that the TV needs to be in its original condition. If any changes, disruptions, damages, scratches, or body damage occur, no refund will be initiated.