Sourcing
Products are selected from available retail, outlet, open-box, display and other verified stock sources.
The extended warranty covers all technical faults, such as power (on/off) issues, Wi-Fi connectivity problems, picture or color issues, and vertical lines on the screen.
If the product is beyond repair, we will reimburse the eligible amount.
Pick-up and drop-off services are free for your convenience.
The warranty does not cover screen damage or short-circuit issues.
The warranty does not cover damage caused by external factors, including liquids. It also does not cover products repaired or maintained by an unauthorized party. Damage caused by accidents, natural disasters, water, fire, power surges, or other events beyond Shams Al Sahil’s control is excluded. Battery damage caused by overcharging is also excluded.
Products are selected from available retail, outlet, open-box, display and other verified stock sources.
Each applicable unit is checked for its core functions and the product condition is stated on the page.
Products are prepared and safely packed for delivery based on their category and available packaging.
Warranty and after-sales support are provided according to the product-specific terms shown with the order.
Our pricing depends on product source, condition, availability and current stock. The condition and selling price are shown on each product page.
The applicable condition is shown on the product page. Please review the condition before ordering.
Excellent-condition products may have very minor signs of previous use but should not have major cosmetic damage. Applicable products are tested before sale.
Warranty coverage varies by product, brand and condition. Check the product page or order documentation for the applicable coverage.
Yes. Use the real-photo request button on the product page to contact our team on WhatsApp for available unit photos or video.
Included accessories vary by product and unit. Check the product description or contact our team for exact included items.
Delivery timing depends on your location and the delivery option selected. Available options and charges are shown during the order process.
Please review the current return policy and eligibility requirements. Contact our support team promptly if you need help with an eligible return request.
Contact our support team promptly with your order details and clear photos or video so the issue can be reviewed.
Checkout uses the secure payment methods enabled on our Shopify store. Available payment and installment options are displayed during checkout.
Tracking or delivery updates are provided through the order communication channels available for your purchase.